Gorgias AI Agent vs Intercom Fin
By Paige Gilmore, Founder, NetLift · Published 2026-07-28 · Updated 2026-07-29
Pricing data last verified 2026-07-29 — checked daily against official vendor pricing pages.
Gorgias AI Agent pricing starts at $40 per month for the Starter plan and reaches $1,430 per month for the Advanced Monthly tier. Most plans include 500 user seats, with significant discounts available for annual billing cycles.
Gorgias AI Agent pricing begins at $40 per month for the Starter plan and scales up to $1,430 per month for the Advanced Monthly tier. For most teams, the Basic plan at $77 per month (billed annually) serves as the primary entry point for scaling support operations.
Selecting the right tier depends on your seat requirements and preferred billing frequency. While the Starter plan is limited to three users, the Basic, Pro, and Advanced tiers all include 500 user seats, allowing for significant departmental growth without immediate per-seat price increases.
Gorgias AI Agent vs Intercom Fin: plans side by side
| Gorgias AI Agent | Intercom Fin | |
|---|---|---|
| Plan 1 | Gorgias Helpdesk + AI Agent Starter: $40/mo | — |
| Plan 2 | Gorgias Helpdesk + AI Agent Basic (Annual): $77/mo | — |
| Plan 3 | Gorgias Helpdesk + AI Agent Basic (Monthly): $90/mo | — |
| Plan 4 | Gorgias Helpdesk + AI Agent Pro (Annual): $471/mo | — |
Gorgias AI Agent plans in detail
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Gorgias Helpdesk + AI Agent — Starter | $40 | per month | Monthly billing only. Includes 3 user seats. Cancel anytime. |
| Gorgias Helpdesk + AI Agent — Basic (Annual) | $77 | per month | Billed $924 annually. Includes 500 user seats. |
| Gorgias Helpdesk + AI Agent — Basic (Monthly) | $90 | per month | Includes 500 user seats. |
| Gorgias Helpdesk + AI Agent — Pro (Annual) | $471 | per month | Billed $5,652 annually. Includes 500 user seats. |
| Gorgias Helpdesk + AI Agent — Pro (Monthly) | $550 | per month | Includes 500 user seats. |
| Gorgias Helpdesk + AI Agent — Advanced (Annual) | $1,227 | per month | Billed $14,724 annually. Includes 500 user seats. |
| Gorgias Helpdesk + AI Agent — Advanced (Monthly) | $1,430 | per month | Includes 500 user seats. |
How does seat count impact the total cost of ownership?
Procurement leaders should note that Gorgias shifts from a small-team model to a high-capacity model quickly. The $40 Starter plan is restricted to 3 seats, but moving to the $77/mo Basic (Annual) plan expands that capacity to 500 seats. This flat-rate approach for 500 users simplifies budgeting for larger departments, as the monthly cost remains predictable regardless of headcount fluctuations within that limit.
What are the financial implications of annual versus monthly billing?
Commitment to an annual contract yields measurable savings across all major tiers. The Basic plan costs $924 annually (averaging $77/mo) compared to $90 for a month-to-month arrangement. At the Pro level, the annual price is $5,652 ($471/mo) versus $550 monthly. For Finance teams, these annual options provide a lower effective rate and predictable cash flow, though they require an upfront capital outlay.
To determine if this spend pays back, you must measure the automated resolution rate against your current cost per ticket. By using NetLift to track the time saved by the AI Agent versus a manual baseline, you can verify if the $471/mo Pro plan or $1,227/mo Advanced plan delivers a net return through reduced labor hours and faster resolution times.
Intercom Fin plans in detail
| Plan / rate | Verified price | Unit | Notes |
|---|---|---|---|
| Fin AI Agent — Standalone (Use with existing helpdesk) | $0.99 | other | Price per outcome. No seats required. Minimum monthly commitment applies (e.g. 50 outcomes). No setup or platf |
Every price above was retrieved from the official vendor page. Plans without a published number are shown exactly as the vendor states them — never estimated.
Sources
All pricing on this page comes from official vendor pages:
- https://www.gorgias.com/pricing — retrieved 2026-07-28
- https://www.intercom.com/pricing — retrieved 2026-07-28
Bottom line: Choose Gorgias AI Agent for predictable monthly subscription pricing within an integrated helpdesk, or select Intercom Fin for a flexible, pay-per-resolution model that can function as a standalone tool with your existing support software.
Frequently asked questions
What is the true cost of saying "Hi" to a Gorgias AI agent?
The minimum entry cost is $40 per month on the Starter plan. For teams requiring more than 3 seats, the cost starts at $77 per month when billed annually for the Basic plan.
Is there a custom AI agent plan for small teams?
The Gorgias Helpdesk + AI Agent Starter plan is designed for small teams, costing $40 per month with 3 user seats and the flexibility to cancel anytime.
How much does the 500-seat Pro plan cost annually?
The Gorgias Helpdesk + AI Agent Pro (Annual) plan costs $471 per month, which is billed as a single annual payment of $5,652. This plan includes up to 500 user seats.
What is the most expensive Gorgias AI Agent tier?
The Advanced tier is the highest level, priced at $1,430 per month for monthly billing or $1,227 per month ($14,724 total) when billed annually.
About the author
Paige Gilmore is the founder of NetLift, the AI Value Management platform that helps organisations measure the cost, savings and return of AI adoption. Paige Gilmore on LinkedIn