Intercom Fin shifts support costs from seat-based licensing to a performance-based model. You are charged $0.99 per AI Agent outcome and $1.99 per Voice outcome. This ensures that spend is directly proportional to the volume of inquiries the AI successfully handles without human intervention.
An outcome is recorded when a resolution is confirmed, the customer seeks no further help, or a specific workflow is completed. This transparency allows finance and support leaders to forecast costs based on resolution targets rather than headcounts.
Verified pricing (official source)
| Plan / rate |
Verified price |
Unit |
Notes |
| Intercom — Fin AI Agent |
$0.99 |
usage based |
Charged per outcome (confirmed resolution, no further help asked, or completed workflow). Can be used with Int |
| Intercom — Fin Voice |
$1.99 |
usage based |
Price per voice outcome. Available via sales. |
Every price above was retrieved from the official vendor page. Plans without a published number are shown exactly as the vendor states them — never estimated.
What qualifies as a billable outcome?
Intercom defines an outcome as a successful resolution where the customer doesn't require further assistance or when a workflow is finished. Because you are not billed for unsuccessful attempts or handovers to human agents, the cost risk is largely shifted to the vendor to provide accurate responses.
How does Voice pricing differ from the AI Agent?
Fin Voice is positioned for automated phone or audio support at a rate of $1.99 per outcome. This is double the cost of the standard AI Agent, reflecting the typical complexity of voice interactions. Organizations should evaluate their telephony volume to determine if the $1.99 resolution cost is significantly lower than their current cost-per-call with human agents.
To determine if this spend is accretive, you must compare the $0.99 or $1.99 per-outcome fee against your fully loaded human cost-per-resolution. If your average human resolution costs $6.00, every Fin resolution provides a clear margin. NetLift helps you capture this data by mapping AI resolution rates against your baseline labor costs, providing a real-time view of your net return on AI adoption.
Sources
All pricing on this page comes from official vendor pages: